Shipping Policy
Last Updated: October 2025
At Acrylic Photo Print, we use USPS (United States Postal Service) to deliver your custom acrylic prints safely and efficiently. Below you’ll find detailed information about our shipping process, timelines, and policies.
Shipping Carrier
We exclusively ship via USPS (United States Postal Service) for all domestic orders within the United States.
Why USPS?
- Reliable nationwide coverage
- Competitive shipping rates
- Tracking available on all shipments
- Trusted delivery service
Processing Time
Production Time: 5-7 business days
Your custom acrylic print is made-to-order and requires time for production:
- Image preparation and quality check
- Professional printing on high-quality acrylic
- Expert craftsmanship and finishing
- Quality inspection
- Secure packaging
Note: Processing time does not include shipping time. The timer begins once your order is confirmed and payment is received.
Shipping Methods & Delivery Times
USPS Priority Mail (Standard Shipping)
- Delivery Time: 2-3 business days after shipment
- Tracking: Included
- Insurance: Up to $50 included
- Best for: Standard-sized prints and regular orders
USPS Priority Mail Express (Expedited Shipping)
- Delivery Time: 1-2 business days after shipment
- Tracking: Included
- Insurance: Up to $100 included
- Best for: Rush orders and time-sensitive deliveries
USPS Ground Advantage (Economy Shipping)
- Delivery Time: 2-5 business days after shipment
- Tracking: Included
- Insurance: Available for purchase
- Best for: Budget-conscious customers with flexible timelines
Shipping Rates
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination zip code
- Selected shipping method
Rates will be displayed at checkout before you complete your purchase.
Free Shipping Promotions
We occasionally offer free shipping promotions. Check our website homepage for current offers.
Shipping Locations
Domestic Shipping
We ship to all 50 United States, including:
- Continental US
- Alaska
- Hawaii
- US Territories (Puerto Rico, Guam, US Virgin Islands)
Note: Alaska, Hawaii, and US Territories may require additional shipping time (5-10 business days).
International Shipping
We currently do not offer international shipping outside the United States. We apologize for any inconvenience.
Order Tracking
How to Track Your Order
- Confirmation Email: You’ll receive an order confirmation email when your order is placed
- Shipping Notification: When your order ships, you’ll receive an email with your USPS tracking number
- Track Online: Use the tracking number on USPS.com or our website to monitor your shipment
Tracking Information
- Real-time location updates
- Estimated delivery date
- Delivery confirmation
- Signature requirements (if applicable)
Packaging
Your acrylic photo print will be carefully packaged to ensure safe delivery:
- Protective corners: Foam or cardboard corner protectors
- Bubble wrap: Multiple layers for cushioning
- Sturdy box: Double-walled corrugated cardboard
- Fragile labels: Clearly marked on all sides
- Handling instructions: Included on package exterior
Delivery
Standard Delivery
- USPS will deliver to the address provided at checkout
- Packages may be left at your door or require signature (depending on value)
- PO Boxes accepted for most sizes
Signature Requirements
Orders over $200 may require a signature upon delivery for security purposes.
Delivery Issues
Package Not Received:
- Check with neighbors or building management
- Verify the shipping address on your order confirmation
- Contact us if package shows delivered but you haven’t received it
Damaged Package:
- Take photos of the damaged packaging and product
- Contact us within 7 days of delivery
- Do not discard packaging until claim is resolved
Address Changes
Before Shipment
Contact us immediately if you need to change your shipping address. We can update it if your order hasn’t shipped yet.
After Shipment
Once your order ships, contact USPS customer service with your tracking number to request address correction. Additional fees may apply.
Important: We are not responsible for packages sent to incorrect addresses provided by the customer.
Shipping Delays
While we strive for timely delivery, delays may occur due to:
- Extreme weather conditions
- USPS facility delays
- High-volume shipping periods (holidays)
- Incomplete or incorrect shipping addresses
- Failed delivery attempts
We are not responsible for USPS shipping delays beyond our control.
Holidays and Peak Seasons
During major holidays and peak seasons:
- Processing times may be extended by 2-3 business days
- USPS delivery times may be longer than usual
- We recommend ordering early for holiday gifts
Affected Periods:
- Thanksgiving Week
- December holiday season
- New Year’s Week
- Mother’s Day Week
- Father’s Day Week
Lost or Stolen Packages
If Your Package is Lost
- Verify tracking: Check USPS tracking for latest status
- Wait period: Allow 7 days past estimated delivery date
- Contact us: We’ll file a claim with USPS
- Resolution: Replacement or refund once claim is approved
Stolen Packages
We are not responsible for packages stolen after confirmed delivery by USPS. We recommend:
- Having packages delivered to a secure location
- Requesting signature confirmation
- Using USPS Hold for Pickup service
Refused or Returned Shipments
If you refuse delivery or the package is returned to us:
- Original shipping fees are non-refundable
- Return shipping fees will be deducted from any refund
- Custom products may not be eligible for refund
Order Cancellation
Before Production
Orders can be cancelled for a full refund if cancelled within 4 hours of order placement, before production begins.
After Production Begins
Once production starts, orders cannot be cancelled. Custom products are made specifically for you.
Contact Us
For shipping questions or concerns:
- Email: Available through our contact form
- Phone: Listed on our website
- Response Time: 24-48 business hours
Insurance and Claims
- All packages include basic USPS insurance
- Additional insurance available for high-value orders
- We handle all insurance claims on your behalf
- Claims process takes 7-14 business days
Customer Responsibilities
To ensure successful delivery:
- Provide accurate and complete shipping address
- Include apartment or unit numbers
- Ensure someone is available to receive packages
- Check tracking information regularly
- Inspect packages upon delivery
Our Commitment
We are committed to getting your beautiful acrylic photo prints to you safely and on time. If you experience any issues with shipping or delivery, please contact us immediately and we’ll work to resolve the situation quickly.
Thank you for trusting Acrylic Photo Print with your precious memories!